Please read the Reservation Agreement and Cancellation Polices below before completing your reservation(s).

Reservation Instructions

  • To register an account, click “login” above on the right and either create a new account or enter your existing log in.
  • When you finish entering your reservation, an email confirming the reservation is registered in our system. The confirmation is your contract with us. Please read it carefully to check the details and to confirm any taxes, fuel surcharges, tolls, tips, etc., that were not included in your quote over the phone. You will receive a notification immediately showing you were successful at making your reservation. This does not guarantee a concierge driver. Shortly after this reservation is received, dispatch will review it and assign your vehicle of choice and your concierge driver. If that vehicle is not available, we reserve the right to choose another vehicle that is available. Rates may be different.
  • Within two hours of your concierge driver and vehicle being assigned, the driver should reach out to you with an introduction and to go over your ride details.
  • When flying to or from an airport, please use the company airport code, e.g., SAV, BQK, or JAX, so that it will apply the correct rates, fees, and taxes. Select “Service Type” and select the desired service, e.g., “From Airport,” “To Airport,” “Charter,” or “Point-to-Point.” Use “From Airport” when you need to be picked up at the airport, and use “To Airport” when you need to be dropped-off at the airport. Use “Charter” for hourly services, and use “point-to-point” for transfers from one location to another.
  • There is LIMITED AVAILABILITY on CSUV reservations, so selecting a CSUV at time of booking does NOT GUARANTEE AVAILABILITY. ALL bookings where CSUV is NOT available will be automatically upgraded to an MSSUV, and the pricing will change to the MSSUV rate. Please call the Reservations Desk to verify CSUV availability.

We offer rides 24/7, but if you have difficulty booking online for any reason, please call the Reservations Desk at (888) 517-0599 between 8:00 a.m. – 9:30 p.m. EST. Someone will be able to assist you with your booking over the phone during those hours.

*Please Note: EDWARD Transportation does NOT provide child car seats or booster seats, so it is imperative that you understand the child safety laws for the state(s) in which you will be riding with an EDWARD driver prior to booking your service. Click here to learn more about these child safety requirements. By submitting your booking request, you acknowledge your responsibility to provide the necessary child safety restraint system(s) for your party.

Child Safety Laws

Reservation Agreement

  1. All Passengers understand that they are choosing to ride with a TNC Company and our affiliates through a Concierge Rideshare Driver or Affiliate Network. Limited liability is restricted to the rideshare policies offered in the state where the vehicle is registered and insured. All our drivers are private contractors and go through a County Sheriff’s Office background check and a Department of Motor Vehicles Driver Record Certification. Drivers are subject to random drug screens. Drivers are also required to carry Rideshare Insurance to the extent allowed by State Law in the state in which they are registered and insured. The passenger agrees that riding in a rideshare vehicle limits the liability to whatever state law is covering rideshare companies.
  2. Affiliate companies and larger vehicles that carry more than six (6) people carry commercial limo and/or livery insurance, not rideshare insurance.
  3. The Passenger agrees that EDWARD Transportation and Media Consulting LLC, d.b.a. EDWARD Transportation, is not responsible for anyone who may get sick while riding in one of our Concierge Rideshare Vehicles. It is the personal responsibility for each passenger to take appropriate precautionary measures, such as gloves, masks, and sanitizers.
  4. All rides must have an active debit/credit card on file.
  5. Gratuity is automatically added to ALL 3rd party bookings (i.e., passenger is not paying for the reservation), corporate bookings, all hourly/charter reservations, all bookings with affiliates/partners, and on all rides over $150.00 or greater. Gratuity for any rides not previously mentioned can be added to your reservation total by texting your name and/or confirmation number and tip amount to 912-571-2763 or by tipping the driver in cash.
  6. Affiliate/Partner vehicles usually charge hourly, with a 3- to 6-hour minimum rate, plus travel time. A 50% non-refundable deposit is required on all charters or bookings with 7-56 passenger vehicles. A 50% non-refundable deposit is required for the classic/antique vehicles to guarantee availability. Check with our Event Team for availability before booking.
  7. The client assumes full financial liability for any damage to the vehicle caused during the duration of the ride by them or any members of their party. A fee of $100.00 will be assessed for each carpet or seat burn. Minimum sanitation fee is $250.00 for anyone getting sick in the vehicle, spills of any food or drink, and/or any cleaning made necessary from passengers or pets during the ride. ALL PETS MUST BE IN CAGES OR CRATES. If damage is greater than $250.00, two quotes will be required before we charge your card on file.
  8. Open containers with any alcoholic beverages are prohibited according to the state laws. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate the run without a refund if there is blatant indiscretion on the part of the clients. It is illegal to stand through the sunroof. Smoking is not permitted in our vehicles.
  9. Waiting time will apply after the first 15 minutes of the prearranged time described on the reservation confirmation. Waiting time will apply for all airport pick-ups 30 minutes after the scheduled arrival time. We are not responsible for delays from enroute flights, delays due to weather conditions, delays from accidents or unsafe road conditions, or vehicle mechanical breakdown. We are not responsible for articles left in the limousine. Vehicles cannot be loaded beyond seating capacity.
  10. Drivers are willing to do short stops along the way that are not pre-scheduled, but a mandatory stop fee will be added to the reservation. Non-scheduled extra stops must be called in to the reservation desk and will be added to the reservation.
  11. All states have different sales and use taxes and fees. You will see this in a separate line item on your reservation. Georgia has a new Transportation Services Fee that replaces the Georgia Sales Tax.  It is now $0.60 per ride.

ATTENTION Hilton Head and Tybee Island Passengers! We service Hilton Head and Tybee Island from Savannah and other areas. If we are on the island, the rates in the system are applicable. If we have to pull a driver from Savannah or another area, there is a $50 or $20 additional travel charge to get our driver to Hilton Head or Tybee Island, respectively. We are willing to help those having transportation issues on Hilton Head and Tybee Island, but we have to reimburse our Savannah drivers for their commute. For example: A local Hilton Head service originally costing $25 would become $75,  and a local Tybee Island ride originally costing $25 would become $45 if we have no other rides on that island. If we have other Hilton Head or Tybee Island rides that occur within an hour of each other, the driver travel charge is waived.

Cancellation Policies

CANCELLATION POLICY for all ET Rideshare Vehicles:
Reservations scheduled for pick-up from 12 Noon – 12 Midnight have a four-hour cancellation policy on all ET Rideshare vehicles. However, any cancellations for ET class cars scheduled for pick-up from 12 Midnight – 12 Noon MUST be cancelled prior to 10 PM the previous day by calling, texting, or emailing our reservation team. Any cancellation not within this described time frame will be billed 100% in full. Once drivers are enroute to a scheduled pick-up location, the reservation is billable in full, regardless of flight delays or other cancellations.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com. If cancelled according to our cancellation policy, the reservation will not be charged.

CANCELLATION POLICY for all hourly charters on ET Rideshare Vehicles:
After seven days prior to the scheduled reservation, the remaining 50% remaining balance is non-refundable. All cancellations must be called in, texted, or emailed to our office during normal business hours.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com.

CANCELLATION POLICY for all vehicles for 7+ pax and/or ALL Affiliate/Partner bookings:
Bookings with Affiliates/Partners will have a 14-day cancellation period. This same 14-day cancellation notification is also required on any remaining balance for larger specialty vehicles (7-56 pax). All cancellations must be called in, texted, or emailed to our office during normal business hours.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com.

CANCELLATION POLICY for Vintage Car:
Bookings must be paid with a 50% non-refundable deposit at time of booking. The reminder of the balance will be due 14 days prior to the event date. If bad weather prevents the use of the vintage car, we will provide a modern vehicle option and a 50% refund of the total paid. All cancellations must be called in, texted, or emailed to our office during normal business hours.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com.

Any cancellations made after the cancellation policy allowance are 100% billable for the full amount of the reservation. All late cancellations will be charged the full price of the reservation.
No Shows are 100% billable for the full amount of the reservation.
EVENT INSURANCE IS REQUIRED FOR ALL EVENT BOOKINGS. THERE WILL BE NO REFUNDS AFTER CANCELLATION PERIOD HAS EXPIRED. CONTACT THE LIVE OAK AGENCY FOR MORE INFO (912)434-4220, PHIL@LIVEOAKSSI.COM.

Customer Reviews

STAR Rating: Drivers earn bonuses and ratings by their Customer Ratings and comments. After the ride is complete, you will receive a text and/or email to give a star rating. We hope our driver has earned a 5-star rating. You also have a chance to leave a comment, which will be posted to Google Reviews, on your driver’s behalf. Drivers who fall below a 4.95 rating are put on probation and are subject to dismissal from representing the EDWARD Transportation Brand. If you make a mistake and accidentally click on a star but didn’t mean to, you have a chance to change it through the email version sent to you. 

Customer Reviews: You may also leave a separate review on Google, Facebook, or Yelp. Just select the appropriate social media icon in the header or footer of our website, or search for EDWARD Transportation on Google. We hope you loved your EDWARD Transportation experience!  

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