Please read the Reservation Instructions and Company Polices below before completing your reservation(s).

If you have difficulty booking online for any reason, please call the Reservations Desk at (888) 517-0599 between 8:00 a.m. – 9:30 p.m. EST.
Someone will be able to assist you with your booking over the phone.

*When flying to or from an airport, please use the company airport code, e.g., SAV, BQK, or JAX, so that it will apply the correct rates, fees, and taxes.
Select “Service Type” and select the desired service, e.g., “From Airport,” “To Airport,” “Charter,” or “Point-to-Point.” Use “From Airport” when you need to be picked up at the airport, and use “To Airport” when you need to be dropped-off at the airport. Use “Charter” for hourly services, and use “point-to-point” for transfers from one location to another.


Reservation Instructions

To register an account, click “login” above on the right and either create a new account or enter your existing log in.

When you finish entering your reservation, an email confirming the reservation is registered in our system. The confirmation is your contract with us. Please read it carefully to check the details and to confirm any taxes, fuel surcharges, tolls, tips, etc., that were not included in your quote over the phone. You will receive a notification immediately showing you were successful at making your reservation. This does not guarantee a concierge driver. Shortly after this reservation is received, dispatch will review it and assign your vehicle of choice and your concierge driver. If that vehicle is not available, we reserve the right to choose another vehicle that is available. Rates may be different.

Within two hours of your concierge driver and vehicle being assigned, the driver should reach out to you with an introduction and to go over your ride details. If you book an airport pick up or drop off, please choose the airport code, e.g., JAX, BQK, SAV, etc., and not the airport street address. This indicates to us that we need to track a flight and see delays, saving you waiting time charges. If the vehicle you chose is not available, and only a vehicle with a different price point is available, please let us know if you want to cancel that choice. We will understand. We are a contractor-based network transportation services model. We are the highest rated transportation concierge service in our operating area.

Rides over $150.00, commercial customers, charter rides, or those who are direct-billed, will automatically be charged a 20% gratuity. After the ride is complete and you are clear of the vehicle, you have an opportunity to rate your experience and to text (912) 571-2763 to add any additional tip. This way you do not feel pressured by the driver.

ATTENTION Hilton Head and Tybee Island Passengers! We service Hilton Head and Tybee Island from Savannah and other areas. If we are on the island, the rates in the system are applicable. If we have to pull a driver from Savannah or another area, there is a $50 or $20 additional travel charge to get our driver to Hilton Head or Tybee Island, respectively. We are willing to help those having transportation issues on Hilton Head and Tybee Island, but we have to reimburse our Savannah drivers for their commute. For example: A local Hilton Head service originally costing $25 would become $75,  and a local Tybee Island ride originally costing $25 would become $45 if we have no other rides on that island. If we have other Hilton Head or Tybee Island rides that occur within an hour of each other, the driver travel charge is waived.


Cancellation Policies

CANCELLATION POLICY for all ET Rideshare Vehicles:
Reservations scheduled for pick-up from 12 Noon-12 Midnight have a four-hour cancellation policy on all ET Rideshare vehicles. However, any cancellations for ET class cars scheduled for pick-up from 12 Midnight-12 Noon MUST be cancelled prior to 10 p.m. EST the previous day by calling, texting, or emailing our reservation team. Any cancellation not within this described time frame will be billed 100% in full. Once drivers are enroute to the scheduled pick-up location, the reservation is billable in full, regardless of flight delays or other cancellations.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com. If cancelled according to our cancellation policy, the reservation will not be charged.

CANCELLATION POLICY for all hourly charters on ET Rideshare Vehicles:
After seven days prior to the scheduled reservation, the remaining 50% balance is non-refundable. All cancellations MUST be called in, texted, or emailed to our office during normal business hours.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com.

CANCELLATION POLICY for all vehicles for 7+ pax:
Fourteen-day cancellation notification on remaining balance for larger specialty vehicles (7-56 pax). All cancellations MUST be called in, texted, or emailed to our office during normal business hours.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com.

CANCELLATION POLICY for Vintage Car:
Bookings must be paid in full at the time of the reservation to reserve the date and vehicle. If cancelled more than 60 days prior to the reservation date, the client will receive a 50% refund of payment. No refunds will be given if cancellation is less than 60 days prior to the reservation. If bad weather prevents the use of the vintage car, we will provide a modern vehicle option and a 50% refund. All cancellations MUST be called in, texted, or emailed to our office during normal business hours.
Call: 912-771-1301, option one. Text: 912-571-2763. Email: reservationdesk@edwardtransportation.com.

Any cancellations made after the cancellation policy allowance are 100% billable for the full amount of the reservation. All late cancellations will be charged the full price of the reservation.
No Shows are 100% billable for the full amount of the reservation.
EVENT INSURANCE IS REQUIRED FOR ALL EVENT BOOKINGS. THERE WILL BE NO REFUNDS AFTER CANCELLATION PERIOD HAS EXPIRED. CONTACT THE LIVE OAK AGENCY FOR MORE INFO (912)434-4220, PHIL@LIVEOAKSSI.COM.


Additional Company Policies

Cleaning Fees: A $250 fee will be charged for any trip where people get sick in the vehicle or someone spills liquids or food on the seats, floors, etc. that result in stains. If damage is done to the vehicle, additional charges may apply. Sometimes a full detailing of the vehicle is the only way to clean up after sand from the beach, food, liquids, pets, or people getting sick in the vehicle. 

Late Driver Policy: Our drivers are rarely late, but approximately 1 in 1500 rides a driver is more than 15 minutes late, potentially causing you to miss a flight. If this happens, we will reimburse the cost of your ride and Venmo you a $100 compensation if you are not able to rebook your flight for the same day. If you are unable to locate your driver please call our office at 912-771-1301, option 1, and we will be happy to assist you.

Accidents: All affiliates are independent companies and carry their own commercial insurance and liability coverage. Our EDWARD Transportation Concierge Drivers carry Rideshare Insurance endorsements, and EDWARD Transportation is not responsible for any liability for accidents or breakdowns while passengers are in the care of an Affiliate or Concierge Driver or an affiliate vehicle. If an accident occurs, both the passenger(s) and driver should notify dispatch at (912) 771-1301 as soon as they possibly can. We will make whatever arrangements we can to pick you up and continue your ride. 

Accidents are again rare, but we cannot and will not be responsible for missed flights, appointments, or events due to any accident, weather conditions, delays in traffic, vehicle breakdown, etc. We will, however, give you a credit equal to the amount of the reservation should you be late for a flight or important appointment that was due to the fault of the driver, but not due to natural or other circumstances beyond our control.

Major Debit/Credit Cards: We accept all major debit/credit cards. NO CASH!

Tips: Rides that are over $150 will automatically incur a 20% percent gratuity for any hourly rate, chartered vehicles, or affiliate reservations. For all other rides, to leave a tip for your driver, just text us your name and confirmation number to (912) 574-7183. 100% of the tip goes to the driver.

Sales Taxes: All states have different sales and use taxes and fees. You will see this in a separate line item on your reservation. Georgia has a new Transportation Services Fee that replaces the Georgia Sales Tax.  It is now $0.57 per ride. 

STAR Rating: Drivers earn bonuses and ratings by their Customer Ratings and comments. After the ride is complete, you will receive a text and/or email to give a star rating. We hope our driver has earned a 5-star rating. You also have a chance to leave a comment, which will be posted to Google Reviews on your driver’s behalf. Drivers who fall below a 4.95 rating are put on probation and are subject to dismissal from representing the EDWARD Transportation Brand. If you make a mistake and accidentally click on a star but didn’t mean to, you have a chance to change it through the email version sent to you. 

Customer Reviews: You may also leave a separate review on Google, Facebook, or Yelp. Just select the appropriate social media icon in the header or footer of our website, or search for EDWARD Transportation on Google. We hope you loved your EDWARD Transportation experience. 

See your confirmation for more details on cancellation fees, deposits for chartered vehicles, etc.